Our products are digital downloads, so there is nothing to physically return. Everything to do with orders, faults and refunds is handled by a person through support rather than an automated form.
If something is not working
Contact support first. Most reported problems turn out to be a setup step or an engine version mismatch, and are solved the same day. You are talking directly to the developer who built the product.
Refunds
The circumstances in which we refund are set out in section 7 of our Terms of Service. In short: if a product does not work as documented and we cannot fix it for you, we will make it right.
Before you buy
We would rather you did not buy the wrong thing than ask for money back afterwards, so the full written documentation for every product is published free, in public, before you pay. Engine compatibility and known limitations are stated openly on each product page.
If you are unsure whether something fits your project, ask us first.