Every product sold here is a digital download, delivered instantly. That makes refunds different from physical goods, so here is exactly how we handle them.
Before you ask for a refund
If a product will not install, will not compile, or does not behave the way the documentation says it should, contact us first. You will get help directly from the developer who built the plugin, not a support queue. Most problems are a setup step, an engine version mismatch, or a missing dependency, and they are usually solved in minutes.
The fastest route is our Discord: https://discord.gg/cq464nBPRE
When we refund
- The product is broken in a way we cannot fix for you.
- The product does not do what its store page and documentation say it does.
- You were charged twice for the same order.
When we cannot refund
- You bought the wrong product by mistake and have already downloaded it. Ask us before downloading and we will sort it out.
- You want the source to reuse in a competing product for resale.
- The request comes long after purchase with no support contact in between.
How to request one
Message us on Discord with your order number and what went wrong. We answer every serious message ourselves.